To be a customer at The Galleri Fagerstedt Webshop
You need to be at least 18 years old to purchase from our web shop.
You need to set up an account if you want to purchase from our web shop. Visiting and purchasing at the physical gallery space in Stockholm needs no account.
To place an order
To make a purchase through the web shop you must accept the terms. By accepting the termsyou agree to the terms as a whole, and you agree to that you have read the information on personal policy*, personal data* and cookies*.
A purchase agreement is concluded when we have confirmed your order.
To cancel an order
You have the right to cancel your order. You may cancel your order until it has been confirmed. If the order is cancelled any payments you or your credit card companies have made regarding the order will be refunded.
If you wish to cancel a purchase you should inform us immediately.
Your right to regret a purchase is valid for 14 days from the day you received the goods. You have the right to cancel your order and return your merchandise within 14 days from the date you received the goods.
Upon cancelling an order you will pay for the return shipping and you are responsible for the return back. Returning freight is paid by the customer. PayPal customers, who paid the delivery through PayPal, will get free return through PayPal.
The merchandise must be well packaged, in good condition and preferably in the original box.
Once you cancel your purchase, the amount you have paid for the product will be refunded to you. Our additional costs for shipping, if you have chosen not to use our default shipping alternative, will not be refunded.
The amount to be repaid to you will be paid to you by us as soon as possible, but no later than within 14 days from the date of agreement of the right of cancellation has been received. We may withhold reimbursement until we have received the goods or until you have shown that the goods have been sent to us.
The refund will normally be done via the payment option you chose.
About fees and VAT
All the prices in the web shop are inclusive of VAT. The prices are subject to taxes according to Swedish regulations. Companies and institutions will be presented prices without VAT if they register their VAT number in their account. For companies and institutions with VAT inside the EU, outside Sweden, we will not charge VAT at all if a proper VAT number is registered.
The prices in the web shop do not include other fees such as additional delivery charges or payment fees. They are additional.
Shipping with our default shipping alternative, which means that your order will be delivered to your local agent, is free all over the world if nothing else is stated in the web shop. You can change the default shipping alternative for an additional cost.
Delivery of books from the web shop is not free from shipping charges. The prices differ and will be calculated from order to order.
To collect your order from the physical gallery is always free from delivery fees. You need to contact us in advance to pick up your order in person.
Returning freight is normally paid by the customer. PayPal customers, who paid the delivery through PayPal, will get free return through PayPal.
Our preferred methods of payment
We accept secure payment with VISA or MasterCard or your PayPal account for all customers.
If you need a personal invoice, or a receipt, contact us through the contact link. You need to be accepted by us for invoice payments. This is normally an option for professional art institutions. If you are accepted you will receive an invoice to your email account after your order is sent from us. The invoice payment period is due after 14 days and there will be no invoice fee.
About deliveries and shipping
Shipping your order will normally take 3 – 5 working days inside EU. Outside EU will be calculated from delivery to delivery.
Shipping with our default shipping alternative, which means that your order will be delivered to your local agent, is free all over the world if nothing else is stated in the web shop. You can change the default shipping alternative for an additional cost which will be added to your order in he web shop after personal contact with us.
Shipping books from the web shop is not free from shipping charges, it will be calculated from order to order.
To collect your order from the physical gallery is always free from fees. You need to contact us in advance to pick up your order in person.
Returning freight is normally paid by the customer. PayPal costumer, who paid the delivery through PayPal, will get free return through PayPal.
Our obligations if delivery delays
If your choice of artwork is out of stock it can be re-produced if it is an artwork from an edition. The time of delivery can, in such cases, differ from time to time. If your order will be delayed depending on a stock matter we will contact you a soon as possible.
You have the right to cancel your purchase if long-term order delays occur. Agreement should be rescinded by written cancellation to us.
Refund of the purchase amount will be paid no later than 30 days after the termination has been received.
About responsibility for deliveries and shipping
We are responsible if the item is damaged or lost during shipment or transport from us to you.
You are responsible if the product is damaged or lost during shipment or transport from you to us.
Our costs if unclaimed deliveries
If your product has not been collected from the delivery point, we reserve the right to charge all costs arising in connection with this.
Our liability and our reservations of terms
We reserve us for products to be sold out and for any technical error in the web shop such as and incorrect prices and price adjustments or misinformation regarding whether a product is in stock or not. Our obligations are to inform afflicted customers as soon as possible. We have the right to correct any such errors and to change or update information at any time.
If we breach the terms and conditions for use we shall only be liable for losses that are a reasonable consequence of such breach. We are not responsible for indirect losses, for example loss of profit. Our maximum liability to you in connection with your order in the web shop shall be limited to the total price of your order.
Our warranties and complains policy
Our warranty covers goods that are defective according to applicable consumer protection legislation in Sweden (konsumentköplagen). You have a statutory right to make a complaint. Customers wishing to assert error in a product should contact us as soon as possible after discovery of the defect using the contact information stated below.
A complaint concerning an error must be made without delay immediately after you have discovered the error. We strongly recommend our customers to open up and check the merchandise directly after receiving it without no delay. You should carefully examine the product to ensure it is error free and meets your expectations. You can make a complaint within two weeks after you have discovered the error.
If a shipping damage occurs, contact us immediately after receiving the merchandise. Shipping charges are refunded for approved claims.
When we have received a defect product and your complaint has been accepted by us, we will compensate you in accordance with applicable consumer protection legislation. We aim to answer within 30 days of receipt of the complaint. We reserve the right to deny a claim if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints we follow the guidelines from the National Board for Consumer Disputes (Allmänna reklamationsnämnden, Konsumentköplagen and Distanshandelslagen)
If changes of terms of conditions for use
We reserve the right at any time to withdraw or modify the terms of condition for use. New conditions will be published in our web shop without notice. Changes apply from the time you have accepted the terms (in conjunction with a new purchase or creation of a user account).
1 the terms ”we”, ”our” and ”us” refers to the company GALLERI FAGERSTEDT/ELISABETH FAGERSTEDT AB